Built on Reliability, Quality and Trust
Hartwell Facilities is a specialist commercial cleaning and facilities management company serving businesses across Bristol and Gloucester. We combine professional expertise with a personal, responsive service.
Our Story
Hartwell Facilities was founded with a clear mission: to provide businesses across Bristol and Gloucester with a cleaning and facilities partner they could genuinely rely on. We saw an industry where standards were inconsistent, communication was poor, and clients were left feeling like an afterthought. We set out to change that. From our first contract, we built our reputation on showing up, doing the job properly, and treating every client's premises as if it were our own. Today, we serve a diverse portfolio of clients — from construction sites and commercial offices to retail spaces and hospitality venues — all held to the same high standard.
Our Values
Everything we do is guided by a set of core principles that define how we work and how we treat our clients.
Reliability
We show up, every time. Our clients depend on us and we take that responsibility seriously — consistent service, no excuses.
Quality
We don't cut corners. Every clean is carried out to the highest standard using professional-grade equipment and products.
Transparency
Clear pricing, honest communication, and no hidden surprises. You always know exactly what you're getting with Hartwell.
Responsiveness
When you need us, we're there. Fast response times and a dedicated point of contact for every client.
Professionalism
Uniformed, vetted, and trained staff who represent your business as well as ours. We take pride in how we present ourselves.
Safety
Health and safety is embedded in everything we do — from COSHH compliance to risk assessments and method statements.
Health & Safety
We take health and safety seriously — not just as a legal obligation, but as a fundamental part of delivering a professional service.
All Hartwell Facilities operatives are fully trained and work in accordance with current health and safety legislation. We maintain comprehensive documentation for every contract and are committed to protecting the wellbeing of our staff, your employees, and the public.
COSHH Compliance
Full COSHH assessments for all chemicals and cleaning agents used on site, with data sheets available on request.
Risk Assessments
Site-specific risk assessments completed prior to commencing any contract, reviewed regularly and updated as required.
Method Statements
Detailed method statements provided for all cleaning operations, ensuring safe and consistent working practices.
Staff Training
All operatives receive comprehensive induction training covering safe use of equipment, chemicals, and manual handling.
PPE Provision
Appropriate personal protective equipment provided and worn at all times in line with task and site requirements.
Insurance
Fully insured with public liability and employer's liability cover, providing complete peace of mind for our clients.
Accreditations & Compliance
We hold the certifications and memberships that matter — giving you confidence that Hartwell Facilities operates to the highest professional standards.
Fully Insured
Public liability and employer's liability insurance in place for all contracts.
Fully Vetted Staff
All operatives are thoroughly vetted prior to deployment, providing complete peace of mind for our clients.
COSHH Trained
Full COSHH training for all staff handling cleaning chemicals and hazardous substances.
Health & Safety Compliant
Operating in full compliance with current UK health and safety legislation and best practice.
Our Team
Our operatives are carefully selected, thoroughly vetted, and continuously trained to ensure they deliver the standard our clients expect. Every member of the Hartwell team is uniformed, punctual, and professional — representing your business as well as ours. We invest in our people because we know that a motivated, well-trained team is the foundation of a great service.
- Fully vetted before deployment
- Uniformed and professionally presented
- Continuously trained on latest techniques and products
- Supervised and quality-checked regularly
- Dedicated account management for every client
A Team You Can Trust
Every operative is vetted, trained, and held to the same high standard — so you get consistent, professional results every single visit.
Ready to Work With Us?
Get in touch today for a free, no-obligation quote. We'll assess your requirements and put together a tailored proposal.